Privacy Policy

At Dr Dan Keown’s website, we are committed to protecting your privacy. This policy explains how we handle your personal data when you use our website, place online orders, or receive emails from us.

1. What Data We Collect

• Personal Information: Name, email address, billing/shipping addresses, and phone number when you place an order.
• Payment Details: Processed securely via our payment gateway (e.g., Stripe, PayPal); we do not store full card details.
• Website Usage: IP address, browser type, and pages visited (via cookies for site functionality and analytics).

2. How We Use Your Data

• To process and deliver your online orders.
• To send order confirmations, updates, and marketing emails (with your consent).
• To improve our website and services based on usage data.

3. Legal Basis

We process your data under:

• Contract: To fulfill your order.
• Consent: For marketing emails (you can unsubscribe anytime).
• Legitimate Interests: To analyze site usage and enhance user experience.

4. Data Sharing

• We share data with third-party service providers (e.g., payment processors, email services) to process orders and send emails.
• Data may be shared with law enforcement if required by UK law.

5. Data Storage

• Personal data is stored on secure servers within the UK/EU.
• We retain order data for 6 years (per UK tax law) and marketing consent for 2 years unless you unsubscribe.

6. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, or delete your data.
• Object to processing or request data portability.
• Withdraw consent for marketing emails (unsubscribe link in every email).
• Contact the Information Commissioner’s Office (ICO) if concerned.

7. Cookies

We use cookies to enhance your experience. You can manage these via your browser settings.

8. Contact Us

For questions or to exercise your rights, email us at dan@drdankeown.com or write to us at:

The Acupuncture Hospital
3 Nevill St
Tunbridge Wells
TN2 5RU